Delivery, Returns & Refund Policy
Last Updated: June 2026
Thank you for choosing Naiya & Yuls Designs.
Each piece of jewellery is handmade with care and attention to detail. The information below explains our delivery times, returns process, and what to do if there is a problem with your order.
Delivery Information
Ready-to-Ship Items
Items that are currently in stock are usually dispatched within 2–5 working days of purchase.
Made-to-Order Jewellery
Many Naiya & Yuls Designs pieces are handmade to order.
Made-to-order jewellery is usually dispatched within 6–10 working days.
We will always aim to complete and dispatch your order as quickly as possible. If there is an unexpected delay, we will contact you using the email address provided at checkout.
Need Your Order by a Specific Date?
If you require an item for a birthday, anniversary, gift, or special occasion, please contact us before placing your order:
We will do our best to accommodate your request.
UK Delivery
Orders are shipped using Royal Mail services.
Standard Delivery
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Royal Mail Tracked / Signed Service
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Delivery charge calculated at checkout
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Typical delivery time: 1–5 working days after dispatch
Free UK Delivery
Free UK delivery is available on orders of £100 or more.
The order value must be £100 or higher after any discounts have been applied.
Special Delivery
Where available, customers may choose Royal Mail Special Delivery for additional security and tracking.
International Delivery
We are delighted to ship worldwide.
International Shipping
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Delivery charges are calculated at checkout.
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Delivery times vary depending on destination.
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Customs processing may occasionally cause delays.
Please note:
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International customers may be required to pay customs duties, import taxes, or handling fees.
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These charges are determined by the destination country and are the responsibility of the customer.
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Naiya & Yuls Designs has no control over these charges and cannot estimate them.
Packaging
Every jewellery piece is carefully packaged and presented in a jewellery gift box.
Orders are posted in secure packaging designed to protect your jewellery during transit.
Gift purchases can be sent directly to the recipient. If you require a gift message or special arrangements, please contact us before dispatch.
All jewellery includes care instructions to help keep your piece looking beautiful for years to come.
Returns & Refunds
We hope you will love your jewellery.
If for any reason you change your mind, you have the right to return eligible items within 14 days of receiving your order.
To arrange a return, please contact:
before sending any item back.
Return Conditions
To be eligible for a refund:
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Items must be returned within 14 days of notifying us.
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Jewellery must be unworn.
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Jewellery must be returned in its original packaging.
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Items must be returned in resaleable condition.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We strongly recommend using a tracked postal service when returning jewellery.
Non-Returnable Items
The following items cannot be returned unless faulty:
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Earrings (for hygiene reasons)
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Bespoke commissions
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Personalised jewellery
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Custom-sized or custom-modified pieces
This does not affect your statutory rights.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 5 days of receiving your parcel.
Email:
Please include:
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Your order number
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A description of the issue
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Clear photographs where possible
We will work with you to resolve the issue as quickly as possible.
Where appropriate, we may offer:
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A repair
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A replacement
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A refund
Jewellery Warranty & Repairs
All Naiya & Yuls Designs jewellery is handmade with care and quality craftsmanship.
If a manufacturing fault develops within 6 months of purchase, please contact us.
We may request photographs or ask for the item to be returned for inspection.
This warranty does not cover:
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Accidental damage
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General wear and tear
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Misuse
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Improper storage
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Damage caused by third-party repairs or alterations
Any repair or alteration carried out by another jeweller may void this warranty.
Order Cancellations
Orders may be cancelled before dispatch.
If you wish to cancel your order, please contact us as soon as possible:
If your order has already been dispatched, you may still be eligible for a return under our Returns Policy.
Refunds will be processed within 14 days of receiving and inspecting the returned item.
Lost Deliveries
If your parcel has not arrived within the expected delivery period, please contact us and we will help investigate the issue.
We will work with the delivery provider to locate your parcel and advise you on the next steps.
Contact Us
If you have any questions regarding delivery, returns, refunds, or repairs, please contact:
Naiya & Yuls Designs
Email: info@nydesigns.co.uk
Thank you for supporting handmade jewellery and small business.